Terms of Service

1. Service Overview

1.1. Service Descriptions:

• Glue: An affiliate marketing platform where users create pages with embedded YouTube or Instagram post media, generate and share affiliate links, earn gems based on engagement, and redeem gems for coupons and discount codes.
• xG: A brand marketing platform offering email, social media posting, and growth tools. Brands can create organizations and set up automated workflows for brand marketing.
• 0G: A creator tool platform featuring engagement-boosting challenges. Brands provide challenges for creators to create videos and post on Instagram and YouTube. Posts with the most engagement earn badges.

1.2. Gem and Badge Systems:

• Glue: Users earn gems when others interact with their shared affiliate links and embedded media. Gems can be redeemed for coupons, discount codes, or other rewards.
• 0G: Creators earn badges based on the engagement levels of their challenge-related posts on Instagram and YouTube.

1.3. Embedding Media (Read-Only Access):

Users can embed content from platforms like Instagram and YouTube on their pages. Our Services only provide read-only access to the embedded media, meaning users can view but not edit, delete, or otherwise manipulate the embedded media through our platforms. All actions related to the media must be performed directly on the respective platform (Instagram or YouTube). We do not control the content on these platforms.

2. User-Generated Content

2.1. Responsibility for Content:

Users are solely responsible for the content they create, including any media embeds, offers, affiliate pages, marketing materials, or challenge submissions shared through our Services. You agree not to share any content that:

• Violates intellectual property rights.
• Promotes illegal activities or misleading information.
• Contains harmful, offensive, or inappropriate content.

2.2. Ownership and License:

While users retain ownership of the content they create, by using our Services, you grant us a non-exclusive, worldwide, royalty-free license to use, display, distribute, and modify your content for the purpose of providing and promoting the Services, and for training AI systems. This license applies only to content you make publicly available through our Services.

3. Third-Party Media and Integrations

3.1. Instagram and YouTube Media Embeds (Read-Only Access):

Our Services allow users to embed media from Instagram and YouTube. However, users are granted read-only access, meaning they can view the embedded content but cannot edit, delete, or otherwise alter the media directly through our platforms. Any actions related to the embedded media must be done on the original platforms (Instagram or YouTube), and we have no control over the content on these platforms.

3.2. Third-Party Links and Interactions:

Pages or content created with our Services may contain links to third-party websites or services, including affiliate links. We are not responsible for the availability, accuracy, or content of any third-party links. Any interactions with third-party services or platforms are subject to the respective terms and policies of those services.

4. Privacy and Data Collection

4.1. Data Usage:

We collect and use personal information in accordance with our Privacy Policy. By using our Services, you consent to the collection, use, and disclosure of your information as outlined in the Privacy Policy.

4.2. Analytics and Usage Data:

We may collect data about your use of the Services, including the performance of your affiliate pages, gem accumulation, engagement with embedded media, marketing campaign performance, and challenge participation. This data is used to improve the Services and may be shared in aggregate, non-personally identifiable forms with third parties. We may also use this data for training AI systems.

4.3. Logged-In Users:

We only track and collect data from logged-in users. Guest users' activities are not tracked or stored.

5. Cookie Policy

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. By using our Services, you consent to our use of cookies in accordance with our Cookie Policy. You can manage your cookie preferences through your browser settings.

6. User Responsibilities

6.1. Compliance with Laws:

Users are responsible for ensuring their use of our Services complies with all applicable laws, including but not limited to advertising, marketing, and privacy regulations.

6.2. Affiliate Marketing and Disclosures:

If you are engaging in affiliate marketing through our Services, you agree to comply with all applicable guidelines, including disclosing any relationships with brands or third-party partners in accordance with the Federal Trade Commission (FTC) or similar regulatory bodies in your jurisdiction.

7. Termination of Account

7.1. Suspension or Termination:

We reserve the right to suspend or terminate your account for violations of these Terms or any behavior that is deemed harmful to other users or the Services. If your account is terminated, all accumulated gems, badges, or other rewards may be forfeited without compensation.

8. Disclaimers and Limitations of Liability

8.1. The Services are Available "AS-IS"

Your access to and use of the Services (Glue, xG, and 0G) or any Content are at your own risk. You understand and agree that the Services are provided to you on an "AS IS" and "AS AVAILABLE" basis. The "Company Entities" refers to [Your Company Name], its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors. Without limiting the foregoing, to the maximum extent permitted under applicable law, THE COMPANY ENTITIES DISCLAIM ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

The Company Entities make no warranty or representation and disclaim all responsibility and liability for:

(i) the completeness, accuracy, availability, timeliness, security or reliability of the Services or any Content; (ii) any harm to your computer system, loss of data, or other harm that results from your access to or use of the Services or any Content; (iii) the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services; (iv) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis; (v) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Services or broadcast elsewhere.

No advice or information, whether oral or written, obtained from the Company Entities or through the Services, will create any warranty or representation not expressly made herein.

8.2. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY ENTITIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

(i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES (INCLUDING BUT NOT LIMITED TO GLUE, XG, AND 0G); (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (iii) ANY CONTENT OBTAINED FROM THE SERVICES; (iv) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT; (v) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY ENTITIES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; (vi) THE DELETION OF, OR THE FAILURE TO STORE OR TO TRANSMIT, ANY CONTENT AND OTHER COMMUNICATIONS MAINTAINED BY THE SERVICES.

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE COMPANY ENTITIES EXCEED THE GREATER OF ONE HUNDRED INDIAN RUPEES (₹100.00) OR THE AMOUNT YOU PAID US, IF ANY, IN THE PAST SIX MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM.

THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND WHETHER OR NOT THE COMPANY ENTITIES HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

8.3. Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain types of damages. Accordingly, some of the above limitations in the section may not apply to you. In particular, nothing in these Terms shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from any negligence or fraud of the Company Entities.

8.4. Basis of the Bargain

You acknowledge and agree that the Company Entities have made the Services available to you and entered into these Terms in reliance upon the warranty disclaimers and limitations of liability set forth herein, which reflect a reasonable and fair allocation of risk between us and form an essential basis of the bargain between us.

9. Changes to Terms

9.1. Updates to Terms:

We reserve the right to modify or update these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Services following any changes constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts located in India.

11. Your Rights and Grant of Rights in the Content

11.1. Ownership of Your Content

You retain your rights to any Content you submit, post, or display on or through our Services (Glue, xG, and 0G). Your content remains yours—you own your Content (including any incorporated audio, photos, videos, text, graphics, and other materials).

11.2. License Grant to Us

By submitting, posting, or displaying Content on or through our Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such Content in any and all media or distribution methods now known or later developed. This license authorizes us to make your Content available to the rest of the world and to let others do the same. You agree that this license includes the right for us to:

a) Provide, promote, and improve the Services. b) Make Content submitted to or through the Services available to other companies, organizations, or individuals for the syndication, broadcast, distribution, repost, promotion, or publication of such Content on other media and services, subject to our terms and conditions for such Content use. c) Use the Content for training artificial intelligence systems to improve our Services and develop new features or products.

11.3. Additional Uses and Compensation

Such additional uses by us, or other companies, organizations or individuals, is made with no compensation paid to you with respect to the Content that you submit, post, transmit or otherwise make available through the Services. Your use of the Services is hereby agreed as being sufficient compensation for the Content and grant of rights herein.

11.4. Ecosystem Partner Rules

We have an evolving set of rules for how ecosystem partners can interact with your Content on the Services. These rules exist to enable an open ecosystem with your rights in mind. You understand that we may modify or adapt your Content as it is distributed, syndicated, published, or broadcast by us and our partners and/or make changes to your Content in order to adapt the Content to different media or platforms (e.g., formatting affiliate links for different social media platforms, adapting marketing content for various channels, or optimizing challenge content for different video platforms).

11.5. Your Representations and Warranties

You represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for any Content that you submit, post or display on or through the Services. You agree that such Content will not contain material subject to copyright or other proprietary rights, unless you have necessary permission or are otherwise legally entitled to post the material and to grant us the license described above.

11.6. Specific Content Considerations

• For Glue: This includes the right to use and distribute your affiliate marketing content, embedded media, and associated metadata to generate affiliate links and track engagement.
• For xG: This encompasses the right to process and distribute your marketing materials, email content, and social media posts as part of the automated workflows and analytics systems.
• For 0G: This includes the right to display, promote, and analyze your challenge submissions and associated content across our platform and partner networks to facilitate the challenge ecosystem.

11.7. Removal of Content

You can remove your Content from our Services at any time. However, you acknowledge that we may retain archived copies of your Content and that other users or third parties may have copied or stored your Content.

By using our Services, you agree to abide by these Terms and any additional guidelines or policies posted on the Services. Thank you for using our products!

12. Payment and Subscription

12.1. Payment Processors

We use the following authorized payment processors:

• Razorpay: For payments in Indian Rupees (INR)
• FastSpring: For international payments in US Dollars (USD) and other supported currencies

By making a payment, you agree to the terms and conditions of our payment processors:

• Razorpay Terms of Service (https://razorpay.com/terms)
• FastSpring Terms of Service (https://fastspring.com/terms-of-service)

12.2. Subscription Plans

We offer the following subscription plans:

• Basic Plan: $19/month (or equivalent in INR) for 1,000 credits
• Professional Plan: $49/month (or equivalent in INR) for 3,000 credits
• Enterprise Plan: $149/month (or equivalent in INR) for 10,000 credits

12.3. Billing and Payment

• For Indian users, payments are processed through Razorpay
• For international users, payments are processed through FastSpring
• All payments are processed securely in compliance with applicable regulations
• Subscriptions are billed in advance on a monthly basis
• You agree to pay all fees and charges associated with your account on a timely basis
• Fees are quoted in USD for international users and INR for Indian users
• Fees are non-refundable except as required by law

12.4. Credits

• Credits are allocated to your account immediately upon successful payment
• Unused credits do not roll over to the next billing cycle unless specified otherwise
• Credits cannot be transferred, exchanged for cash, or refunded

12.5. Subscription Cancellation

• You may cancel your subscription at any time through your account settings
• Upon cancellation, your subscription will not renew for the next billing cycle
• You retain access to any remaining credits until the end of your current billing period
• After cancellation, any unused credits will expire at the end of the billing period

12.6. Failed Payments

• If a payment fails, we will attempt to process it again within a few days
• If payment continues to fail, your subscription may be suspended or terminated
• You remain responsible for any uncollected amounts

13. Contact Information

If you have any questions or concerns about these Terms or the Services, please contact us at contact@gluelabs.com.