Privacy Policy

1. Information We Collect

1.1. Personal Information You Provide:

When you use our Services, we may collect personal information that you voluntarily provide to us, including but not limited to your name, email address, and profile information.

1.2. Information Automatically Collected:

We may also collect certain information automatically when you use our Services, including:

• Device information (e.g., IP address, browser type)
• Usage data (e.g., interactions with the Services, affiliate link clicks, media engagement, marketing campaign performance, challenge participation)

1.3. Third-Party Account Information:

• For Glue: When you connect your Instagram or YouTube accounts for media embedding, we may collect basic profile information. We only have read-only access to the media you embed from these platforms.
• For xG: When you connect your social media or email accounts for marketing purposes, we may collect relevant account information to facilitate our services.
• For 0G: When you participate in challenges, we may collect information about your social media accounts and engagement metrics.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1. To Provide and Improve the Services:

We use your information to operate and maintain our Services, including:

• For Glue: Facilitate affiliate marketing, track gem accumulation, and provide rewards.
• For xG: Create and manage marketing campaigns, automate workflows, and analyze marketing performance.
• For 0G: Manage challenges, track engagement, and award badges.

We also use this information to improve the features and user experience of our Services.

2.2. To Communicate with You:

We may use your email or contact details to send you important updates, newsletters, or promotions related to our Services, including changes to our Terms of Service or Privacy Policy.

2.3. Analytics and Insights:

We use the information we collect to conduct analytics on how users interact with our Services. This helps us understand user behavior and improve our offerings.

2.4. Marketing and Promotions:

With your consent, we may send promotional materials or offers. You can opt out of these communications at any time.

2.5. Legal Compliance:

We may use your information to comply with applicable laws, regulations, or legal obligations.

2.6. AI Training:

We may use aggregated and anonymized data to train artificial intelligence systems to improve our Services and develop new features or products.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information under the following circumstances:

3.1. Service Providers:

We may share your information with third-party service providers who assist us in operating our Services, conducting analytics, or processing payments. These providers are bound by confidentiality obligations and can only use your data for the purposes specified by us.

3.2. Legal Requirements:

We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights or property, or prevent fraud or other illegal activities.

3.3. Business Transfers:

If our company is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

4. Cookies and Tracking Technologies

Our Services use cookies and similar tracking technologies to track views and interactions with our platforms. These cookies help us:

• Track user interactions with affiliate links, embedded media, marketing campaigns, and challenges.
• Analyze performance and user behavior to improve the Services.
• Monitor gem and badge accumulation based on user interactions.

Cookies are small text files stored on your device that collect information about your activity on our platforms. You can choose to disable cookies through your browser settings, but doing so may affect your ability to fully use the Services.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Security

We take appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Your Rights and Choices

7.1. Access and Update Your Information:

You can access and update your personal information at any time through your account settings.

7.2. Opt-Out of Communications:

You can unsubscribe from promotional emails or newsletters by following the instructions in those emails. However, we may still send you important administrative messages.

7.3. Data Deletion:

If you wish to delete your personal information or account, please contact us at privacy@gluelabs.com. We will comply with your request in accordance with applicable laws.

7.4. Right to Object:

In certain jurisdictions, you have the right to object to or restrict the processing of your personal data.

8. Third-Party Links and Integrations

Our Services may contain links to third-party websites or services, including social media platforms. When you interact with third-party content, you are subject to their privacy policies and terms. We do not control, manage, or take responsibility for the privacy practices of third-party platforms.

9. Children's Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

10. Payment Information

10.1. Payment Processors:

We use the following authorized payment processors:

Razorpay (for Indian users):

• Processes payments in Indian Rupees
• Collects and processes payment information according to their privacy policy
• For more information, visit: https://razorpay.com/privacy

FastSpring (for international users):

• Processes payments in US Dollars and other supported currencies
• Collects and processes payment information according to their privacy policy
• For more information, visit: https://fastspring.com/privacy

10.2. Collection of Payment Data:

When you subscribe to our Services, the following information may be collected by our payment processors:

• Credit/debit card information
• Banking details for UPI payments (for Indian users)
• Bank account information for direct transfers
• Billing address
• Transaction history
• Any additional information required for fraud prevention

10.3. Payment Processing:

• All payment information is processed through secure, PCI-compliant payment processors (Razorpay and FastSpring)
• We do not store complete payment information on our servers
• Payment processors may collect additional information as required for fraud prevention and compliance
• Each payment processor maintains its own security protocols and compliance certifications

10.4. Data Security Standards:

Our payment processors adhere to:

• PCI DSS (Payment Card Industry Data Security Standard)
• Local regulatory requirements (RBI guidelines for Razorpay, international standards for FastSpring)
• Industry-standard encryption protocols

10.5. Usage of Payment Information:

We and our payment processors use payment information to:

• Process your subscription payments
• Track and manage credits
• Prevent fraudulent transactions
• Comply with financial regulations
• Resolve payment disputes
• Generate tax invoices and receipts

10.6. Sharing of Payment Information:

Payment information may be shared with:

• Our authorized payment processors (Razorpay and FastSpring)
• Financial institutions necessary to complete transactions
• Fraud prevention services
• Legal authorities when required by law
• Tax authorities for compliance purposes

10.7. Retention of Payment Information:

• Payment records are retained as required by law and for business purposes
• Razorpay and FastSpring maintain payment information according to their respective retention policies
• You may request deletion of stored payment information, subject to our legal obligations
• Transaction history is maintained for accounting and tax purposes

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our Services after the changes are posted constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: privacy@gluelabs.com

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Privacy Policy will be subject to the exclusive jurisdiction of the courts located in India.